Best Process Automation

Ranked #9 of 14 for best process automation

Pipefy review

Pipefy is a no-code workflow and AI agent platform for business processes, with a free plan for up to 5 processes1.

Updated By the Best Process Automation deskHow we scoreDisclosure

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Verdict

7.2/10

Pipefy is the best pick for finance, procurement and HR operations teams that want no-code request and approval workflows with built-in AI agents, backed by SOC 2 and ISO 27001, and that accept quote-based pricing.

Best for No-code approval workflows

Skip it if you want published prices for paid plans, you must self-host, or your data must be hosted outside the US without a single-tenant contract.

Visit Pipefy (opens the Pipefy website)

Pipefy at a glance
Founded2015, by Alessio Alionço2
HeadquartersSan Francisco, California3
Free planStarter: up to 5 processes and 10 users, 50 cards and 15 automation jobs per month1
Paid plansBusiness and Enterprise, both Contact Sales with per-user billing; the help center also lists an Unlimited plan41
AI credits1,000 single-use AI credits per plan; an agent run costs 1 to 3 credits by model, before tool extras such as document analysis5
Integrations557 entries in the A-Z connector catalog; Pipefy's own pages also say 170+, 300+3, over 5001 and 600+67
Security reportsSOC 1 and SOC 2 Type 2 reports8; ISO 27001, 27701, 27018 and 42001 certificates9
Data hostingOracle Cloud Infrastructure (OCI) data centers in the US10

How Pipefy scores

Score breakdown for Pipefy
Ease of use 20%8.0Pipefy says a few clicks and natural-language prompts build workflows and AI agents11, and every plan includes process templates, public forms and dashboards1. Agents are set up in three steps, Create, Knowledge and Behaviors, with instructions written in natural language12. Custom integration flows are an Enterprise add-on1, so Starter and Business connect apps through native integrations and Zapier, and Business adds access to Pipefy's API. Score: no-code building with natural-language prompts and a free plan gives 8.0.
Power 25%7.5Integration flows support a Router for branching, Loop on Items, Continue on Failure recovery paths and a JavaScript Code Piece with npm packages1314, plus HTTP connectors for external REST APIs15, webhooks16 and a GraphQL API17. AI agents act on external systems through MCP18. A flow run stops at 5 minutes and a code step at 90 seconds19, and these flows are custom integrations sold only to Enterprise2021. Score: every rubric item exists, but integration flows are an Enterprise purchase with 5-minute runs, which gives 7.5.
Integrations 15%7.0Pipefy cites over 500 tools1 and 600+ connectors6, and its A-Z connector catalog lists 557 entries, including SAP Ariba, Oracle Fusion Cloud ERP, Workday and ServiceNow7. HTTP connectors reach REST APIs that have no native connector15, and polling triggers pull records from on-premise ERPs that cannot send webhooks14. The catalog has no desktop automation (RPA) entry7, and only Enterprise can buy custom integrations21. Score: 557 catalog entries set a base of 7.0, and the catalog has no desktop automation entry7.
Price and value 20%4.5Starter is free but caps use at 5 processes, 50 new cards a month and 15 automation jobs a month, and Business and Enterprise prices are not published1. Extra volume is sold as add-ons, such as 500 automation actions for $26 per month on Business21. Each plan includes 1,000 single-use AI credits1, and extra credit packages carry no published price5. Score: a free plan that runs small production processes, with paid plan prices only from sales and published add-on prices, gives 4.5.
Security and governance 10%8.5The Trust Center lists 2025 SOC 1 and SOC 2 reports and ISO 27001, 27701, 27018 and 42001 certificates9, and Pipefy shares the SOC reports under NDA8. SSO and two-factor authentication are Enterprise features1, and an organization audit log export exists as a beta API22. Data is hosted in the US, with other locations only through a single-tenant request8. Score: four of the five rubric items (audit reports, SSO, an audit log export and single-tenant hosting in other locations) with ISO 27001 give 8.5; there is no self-hosting.
Support and ecosystem 10%9.0Standard support comes free with paid plans and gives a first response to service-down incidents within 2 business hours, and Premier adds a 24/7 dedicated queue with a 30-minute response23. Pipefy runs an Academy, a community, a help center and a developer hub1, plus a three-tier partner program that does not publish a partner count24. Support languages are Portuguese and English23. Score: a 30-minute response on Premier, an academy, a community and a partner program give 9.0.

Pipefy pricing

Pipefy pricing, checked 8 November 2026
PlanPriceNotes
StarterFree1Up to 5 processes, 10 users, 50 cards and 15 automation jobs per month; no credit card required
BusinessContact sales1Per-user billing; unlimited processes; 300 automation jobs and 500 API calls per month
EnterpriseContact sales1Adds SSO, two-factor authentication and white label; 2,000 automation jobs and 10,000 API calls per month
SMB packageFixed price, not published1For companies with 11 to 200 employees, subject to conditions; Pipefy advertises up to 90% discount
Automation add-on (500 actions)$26 per month21Business plan; Pipefy notes that add-on prices can differ for US users
Automation add-on (10,000 actions)$319 per month21Enterprise and Unlimited plans
API add-on (1,000 calls)$26 per month21Business and Unlimited plans

Strengths and weak spots

Strengths

  • Free Starter plan with Pipefy AI, up to 5 processes and 10 users, and no credit card required1
  • AI agents and bring-your-own-model work on all plans1225
  • The Trust Center lists SOC 1 and SOC 2 reports and four ISO certificates, including ISO 27001 and ISO 420019
  • Standard support with a 2-business-hour response on service-down incidents is included with every paid plan23
  • Automation and API add-ons have published prices: 500 extra automation actions cost $26 per month on Business21

Weak spots

  • Business and Enterprise prices are not published; both plans say Contact Sales1
  • The free plan stops at 50 cards and 15 automation jobs per month1
  • SSO and two-factor authentication require the Enterprise plan126
  • Custom integrations are an Enterprise purchase that Starter and Business cannot buy21
  • Data is hosted in the US, and other locations need a single-tenant request8

Alternatives to Pipefy

Pipefy: common questions

How much does Pipefy cost?

The Starter plan is free for up to 5 processes and 10 users. Business and Enterprise are priced through sales, with per-user billing1. Automation and API add-ons have published prices, such as $26 per month for 500 extra automation actions on Business, and Pipefy notes that these prices can differ for US users21.

Is Pipefy SOC 2 and ISO 27001 certified?

Pipefy's Trust Center lists a 2025 SOC 2 report, a SOC 1 Type 2 report and an ISO 27001 certificate9. Pipefy shares the SOC 1 and SOC 2 reports under a signed NDA8.

How do Pipefy AI agents use credits?

Each plan includes 1,000 single-use AI credits1. An agent run costs 1 credit on the Lite model, 2 on Standard and 3 on Pro, and document analysis adds 1 credit5.

Sources

  1. Pipefy. Pricing | Pipefy. Checked 9 Nov 2026.
  2. Pipefy. About Us | Pipefy. Checked 8 Nov 2026.
  3. Pipefy. Pipefy llms.txt. Checked 8 Nov 2026.
  4. Pipefy. How does Pipefy charge per person in the company. Checked 8 Nov 2026.
  5. Pipefy. New Pipefy AI Models and Pricing. Checked 9 Nov 2026.
  6. Pipefy. Introduction to Pipefy's Integrations. Checked 8 Nov 2026.
  7. Pipefy. Integrations Connectors Catalog (A-Z). Checked 9 Nov 2026.
  8. Pipefy. Pipefy Security Overview, version 5.0 of September 1, 2025 (public PDF in the Pipefy Trust Center). Checked 8 Nov 2026.
  9. Pipefy. Pipefy Inc - Trust Portal. Checked 8 Nov 2026.
  10. Pipefy. Security & Compliance Features | Pipefy. Checked 8 Nov 2026.
  11. Pipefy. Pipefy: AI Agents for Workflow Automation. Checked 8 Nov 2026.
  12. Pipefy. AI Agents: Creating the new AI Agent. Checked 9 Nov 2026.
  13. Pipefy. Best Practices for High-Performance Flows. Checked 8 Nov 2026.
  14. Pipefy. Fetching Data with Polling Triggers and Loops. Checked 8 Nov 2026.
  15. Pipefy. Using the HTTP Connector in Pipefy Integrations. Checked 8 Nov 2026.
  16. Pipefy. How to use webhooks in Pipefy. Checked 8 Nov 2026.
  17. Pipefy. The GraphQL Endpoint. Checked 8 Nov 2026.
  18. Pipefy. MCP: The universal standard for powering up your AI Agents. Checked 8 Nov 2026.
  19. Pipefy. Integrations Limits. Checked 8 Nov 2026.
  20. Pipefy. Consumption Guide: API, AI Credits, and Automations. Checked 8 Nov 2026.
  21. Pipefy. What to do when reaching your automation, integration, or API limit. Checked 8 Nov 2026.
  22. Pipefy. Export Org Activities Report. Checked 8 Nov 2026.
  23. Pipefy. Support Plans | Pipefy. Checked 8 Nov 2026.
  24. Pipefy. Partner Program - Become a Partner | Pipefy. Checked 9 Nov 2026.
  25. Pipefy. Bring Your Own Models (BYOM). Checked 8 Nov 2026.
  26. Pipefy. How to enable multi-factor authentication. Checked 8 Nov 2026.