Best Process Automation

Ranked #5 of 14 for best process automation

Workato review

Workato is an enterprise integration and automation platform with 1,200+ pre-built connectors1.

Updated By the Best Process Automation deskHow we scoreDisclosure

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Verdict

7.9/10

Workato is the best pick for IT teams that need governed automation across cloud apps, on-premises systems and legacy desktop software, backed by a SOC 2 Type II audit, ISO 27001 certification and nine regional data centers.

Best for Enterprise IT integration

Skip it if you must self-host on your own servers, or you want a published credit cost per task before you buy.

Visit Workato (opens the Workato website)

Workato at a glance
HeadquartersPalo Alto, California2
Free planWorkato Free: 50,000 credits as a one-time grant3
Entry paid planWorkato Pro from $75 per month for 2,500 credits3
Billing unitWorkato credits; workflow recipes are measured in Tasks, one per action step4
Pre-built connectors1,200+1
Audits and certificationsSOC 1 and SOC 2 Type II, ISO/IEC 27001:2022, ISO/IEC 27701:2019, HIPAA, PCI-DSS 4.05
Data center regionsUS, EU, JP, SG, AU, IL, CN, KR and UK for Enterprise; self-service plans run in the US6
Top support tierEnterprise support plan: 24x7x365, 1-hour response for Severity 17

How Workato scores

Score breakdown for Workato
Ease of use 20%7.0Workato says a new workspace opens in the recipe builder in under 60 seconds and offers 700,000+ community recipes8, and AIRO recommends a design from a plain-language goal9. Editions, on-prem agents and separate dev, test and production environments1 assume an IT owner. Score: a fast start and AI help, with editions and environments that assume an IT owner, give 7.0.
Power 25%9.0IF conditions, loops and error handlers10, Python and JavaScript code steps1112, webhook triggers13, an API platform1 and no-code AI agents in Agent Studio14 cover every item in the rubric. Agent Studio is part of the Workato ONE edition1. Score: every rubric item is present, which gives 9.0.
Integrations 15%9.01,200+ pre-built connectors1, an HTTP connector for other APIs15, on-prem agents for systems behind a firewall16 and RPA for desktop apps without APIs17. RPA, OpenLegacy and EDI are sold as add-ons1. Score: 1,200+ connectors set a base of 7.5; RPA for desktop apps adds 1.0 and the on-prem agent adds 0.5.
Price and value 20%5.5The free plan is a one-time grant of 50,000 credits, and Pro starts at $75 per month for 2,500 credits that expire each month3. Usage converts to credits18, but the credit cost of a Task is not published, and Enterprise is priced on request8. Score: published Pro prices, against one-time free credits and an unpublished credit cost per task, give 5.5.
Security and governance 10%8.5SOC 1 and SOC 2 Type II, ISO/IEC 27001:2022, HIPAA and PCI-DSS 4.0, plus SAML SSO and SCIM5, activity audit logs19 and nine regional data centers6. Self-service plans cannot choose a region6, and SSO is listed under Enterprise8. Score: four of the five rubric items with ISO 27001 next to SOC 2 give 8.5; Workato runs in its own cloud only5.
Support and ecosystem 10%9.0The Enterprise support plan in Workato's terms runs 24x7x365 with a 1-hour Severity 1 response7, the partner directory lists 326 service partners20, Workato Academy issues certificates21, and the changelog lists releases through Nov 3, 202622. Free and Pro get live chat, docs and the builders community823. Score: a 1-hour Severity 1 response, 326 listed partners and an academy give 9.0.

Workato pricing

Workato pricing, checked 8 November 2026
PlanPriceNotes
Workato Free$0350,000 credits as a one-time grant; no credit card
Workato Pro (2,500 credits)$75 per month32,500 credits per month, billed monthly; unused credits expire at month end
Workato Pro (3,500 credits)$100 per month33,500 credits per month; the tier workato.com/free shows by default8
Workato Pro (10,000 credits)$275 per month310,000 credits per month
Workato Pro (30,000 credits)$780 per month330,000 credits per month
Workato Pro (50,000 credits)$1,250 or $1,275 per month350,000 credits per month. Workato's sources disagree: workato.com/free lists $1,2508, the billing docs list $1,2753
Workato Enterprise (Standard, Business MCP, Enterprise MCP and Workato ONE editions)Custom8Inquire for pricing; unlimited users and workspaces

Strengths and weak spots

Strengths

  • Security reports cover SOC 1 and SOC 2 Type II, ISO/IEC 27001:2022, HIPAA and PCI-DSS 4.05
  • Reaches on-premises systems through an agent that connects outbound over TLS 1.2, with no inbound access required5
  • IF conditions, loop steps and error handlers do not count as Tasks; only the actions inside them do10
  • Free plan with a one-time grant of 50,000 credits and no credit card8
  • Enterprise customers choose from nine regional data centers, including EU, UK and Japan6

Weak spots

  • Usage converts to credits18, but the credit cost of a Task, API call or Genie action is not published
  • Workato Pro allows up to 3 users per workspace8
  • Unused Pro credits expire at the end of each billing month3
  • Free and Pro workspaces run in the US and cannot choose a data region6
  • RPA, OpenLegacy, EDI and Virtual Private Workato are optional add-ons1 billed separately from credits18

Alternatives to Workato

Workato: common questions

Does Workato have a free plan?

Yes. Workato Free gives a one-time grant of 50,000 credits3 and needs no credit card8. Workato Pro adds recurring monthly credits, from 2,500 to 50,000 credits per month8.

How much does Workato cost?

Workato Pro costs $75 per month for 2,500 credits38. The top Pro tier of 50,000 credits is listed at $1,250 per month on workato.com/free8 and at $1,275 per month in Workato's billing docs3. The Enterprise plan has a custom price8.

Can Workato connect to on-premises systems?

Yes. An on-prem agent installed behind the firewall connects outbound to Workato over TLS 1.2, and Workato needs no direct inbound access5. On-prem connectivity is available on specific pricing plans16.

Sources

  1. Workato. Workato Pricing Model: Here's How It Works. Checked 9 Nov 2026.
  2. Workato. About Us. Checked 8 Nov 2026.
  3. Workato. Self-service (Workato Free and Workato Pro) billing. Checked 9 Nov 2026.
  4. Workato. Understand usage. Checked 8 Nov 2026.
  5. Workato. Workato Security Overview, last updated January 2025 (PDF linked from workato.com/legal/security). Checked 9 Nov 2026.
  6. Workato. Data center overview. Checked 8 Nov 2026.
  7. Workato. Workato Terms of Service, Exhibit A: Workato Support Agreement (last updated February 24, 2026). Checked 8 Nov 2026.
  8. Workato. Try Workato for Free | Get a Free Account. Checked 9 Nov 2026.
  9. Workato. Workato AIRO: Multi-Agent System for Enterprise AI. Checked 8 Nov 2026.
  10. Workato. Tasks. Checked 8 Nov 2026.
  11. Workato. Python snippets by Workato. Checked 8 Nov 2026.
  12. Workato. JavaScript snippets by Workato. Checked 8 Nov 2026.
  13. Workato. Workato connectors: Webhooks. Checked 8 Nov 2026.
  14. Workato. Agent Studio. Checked 8 Nov 2026.
  15. Workato. Workato Integration Library. Checked 8 Nov 2026.
  16. Workato. On-prem connectivity. Checked 8 Nov 2026.
  17. Workato. RPA by Workato | Automate Legacy Systems Without APIs. Checked 8 Nov 2026.
  18. Workato. Billing and usage: Overview. Checked 9 Nov 2026.
  19. Workato. Activity Audit Log: overview. Checked 8 Nov 2026.
  20. Workato. Workato Service Partner Directory. Checked 8 Nov 2026.
  21. Workato. Workato Academy. Checked 8 Nov 2026.
  22. Workato. Changelog Archive | Workato Product Hub. Checked 8 Nov 2026.
  23. Workato. Workato Builders Community. Checked 8 Nov 2026.